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FAQS

Frequently Ask Questions

Payments & Bookings

How do I pay for my booking?

Bookings are charged in advance and can be paid for online using Visa, MasterCard, Gcash, or Online Banking. Flexible rate bookings, like fixed rate bookings, require a credit card to ensure payment, but are charged at the time of check out.

How do I pay for additional pax?

Please notify us if there will be an additional person so that we can make any adjustments, and you can pay it when you arrive at your reserved resort.

Do you charge for cancellations?

Yes, we do, so make very certain that you are completely certain before making any reservations.

How did the resort management know that we really reserve a schedule on your website?

Following the completion of the down payment transaction, we will email you a receipt from our website as confirmation that you have indeed reserved your time with us. It is necessary for you to print it because 

I am unable to book. How do we proceed?

If you are unable to make a reservation on our website, you can contact us directly through one of our various social media channels.

Can I reschedule my booking?

We must be notified immediately if you need to reschedule your reservation so that we can contact the resort where you booked your reservation as quickly as possible.

Resorts Information

Are the resorts on the website hot spring pools?

Yes, we only included the Hot Springs Resort in Laguna that was available for booking.

What are the things we can bring on our stay?

Resorts only provide bedding for the total number of people in your package, with one blanket per bed

.

  • Because most resorts do not supply dining utensils, please bring your own plates, cups, spoons, forks, knives, and table napkins.
  • Because some resorts do not provide towels or toiletries, please bring these items with you.
  • Bring extra blankets with you.
Are early check-in and check out allowed?

This is dependent on the availability of the resorts; you can inquire with the staff to see whether it is possible to extend or check out early.

What different types of rooms are available?

Some private resorts offer a master bedroom, two bedrooms in one room, and upstairs and downstairs bedrooms.

Is air conditioning provided in all of the rooms?

No, I’m afraid not. Some private resorts have air conditioners, while others do not, but they all have fans.

Are there stores nearby the resorts?

We usually recommend that you get everything you require because some of the resorts we offer do not have local stores.

Are we allowed to bring food and beverages?

Yes, you can bring your own food in the resorts.

Is cooking and grilling allowed in the resort?

Yes you can but this depends on the resort you booked. Since some of them don’t provide utensils.

Do you allow pets?

Our resorts normally allow visitors to bring personnel and family pets with them during their stay, as long as pet owners guarantee that their pets are toilet trained or have animal diapers on hand at all times. For the safety and convenience of all resort guests, please inform the front desk during your reservation and booking.

Do you have special packages for honeymoon or anniversaries?

This is determined by our resorts’ promotions each season; simply keep checking our website to find out.

Covid-19 Protocols

What are the safety protocols in the resort?

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Resort Amenities

Will there be towels and toiletries available?

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What are the kitchen wares available?

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What are the other amenities available in the resort?

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Is there a garage available for car parking? If so, how many can fit in the parking area?

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General Questions

Are we allowed to bring illegal drinks to the resort?

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Is there an exact address available?

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Are we allowed to smoke?

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Welcome to Laguna Hot Spring! Find your ideal Laguna hot spring resort in just 10 minutes. Call us now and have a blast vacation!

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